We appreciate your business, visit to, and use of our Platform. As a visitor to our Platform and User of our Services, we consider the privacy of your data and information, whether corporate or personal, to be of fundamental importance and a top priority. Information we gather from you as a User, not only facilitates interactions and transactions between us and you and other Users, but also helps us continually improve your Platform experience.
We collect the following types of personal information in order to provide you with the use and access to our Platform and our Services:
Volunteers may be required to provide information to Campaigners and Suppliers in the course of Campaigners and Suppliers offerings and other related services. Such information may range between personal and public information and may include, without limitation (i) personal identification, (ii) reasonable professional background information, (iii) campaign participation and (iv) redemptions.
Campaigners and Suppliers are required to keep information provided by Volunteers confidential, and may be liable to Anangel and the applicable Volunteer for any breach of confidentiality.
We are obliged by Google Analytics to state the following:
We offer and will be offering sign-on Services that allow you to use third party login credentials to access our Platform. We also offer Services that allow you to share information with third party social media websites such as Facebook, Google Plus, Twitter, YouTube and others.
Our primary purpose in collecting personal information is to provide you with access to our Platform and our Services, and provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you in a timely manner and we will explain the legal basis which allows us to do so.
Please note that if the email address you provide to us is a wireless email address, and you have elected to receive promotional messages from us, you agree to receive messages at such address from us, unless and until you have elected not to receive such messages by following the instructions in the marketing section below. You understand that your wireless carrier's standard rates apply to these messages, and that you may change your mind at any time by following the instructions in the marketing section below. You represent that you are the owner or authorised user of the wireless device on which messages will be received, and that you are authorised to approve the applicable charges.
We do not sell, trade or lease your personal information to third parties for their marketing purposes without your explicit consent. We may combine your personal information with information we collect from other companies and use it to improve and personalise our Services, content and advertising.
You can ask us to stop sending you marketing messages at any time by logging onto your AnAngel Account and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
We disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.
We will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
Other than as provided above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Your User ID is not displayed throughout the Platform (and so is not available to the public), although for our internal purposes and out of the public eye, it is connected to all of your Anangel activity. For Volunteers, people you allow to use your Anangel Account on the Platform, can see your campaigns pictures and videos, projects, SDG preferences and usage as well as other related information. Once you select a project and start interacting with a potential Campaigner, the Campaigner can see some of your identifying information. For Campaigners, people you allow to follow you on the Platform, can see your task (s), project(s) and/or activities(s), and some of your identifying information. Notices sent about suspicious activity and policy violations on our Platform refer to User IDs and specific items. So, if you associate your name with your User ID, the people to whom you have revealed your name will be able to personally identify your Anangel activities.
If you access our Platform from a shared computer, a computer in an Internet café or another person’s mobile phone, certain information about you, such as your User ID, activity, or reminders from Anangel, may also be visible to other individuals who use the computer or mobile phone after you.
Our Platform will have or currently has a robust texting service as part of its Services (the “Texting Service”). Through the Texting Service, Volunteers, Suppliers and Campaigners can connect and communicate freely. We do not monitor the text messages of Volunteers, Suppliers and Campaigners. However, in the unlikely event that we become privy to any leaked messages of Volunteers, Suppliers and/or Campaigners, we shall not be responsible or liable for any loss or damage arising from such leaked messages, whether it was caused by a failure of Anangel’s systems, an act of Anangel’s employees or an act of cyber hacking.
We enable you to share personal information using the Platform and our Services. We encourage you to disclose your privacy practices and respect the privacy of other Users. To help protect your privacy, we allow only limited access to other Users' contact and usage information to facilitate connection, interaction and flow of relevant or common information. When Users are involved in connecting with each other, they may have access to each other's name, User ID, email address and other contact information. In all cases, you must give other Users a chance to remove themselves from your database and a chance to review what information you have collected about them.
You agree to use User information only for:
We use “cookies” (small data files placed within your computing device) on certain of our pages to help analyse our Platform page flow; customise our Services, content and advertising; measure promotional effectiveness, and promote trust and safety. Cookies track your movement on our Platform, including what you view, your transactions and what are your rewards. They essentially serve to improve and personalise your experience on our Platform.
A few important things you should know about our use of these technologies are:
We may use "clear GIFs" (also known as "web beacons" or "pixel tags") or similar technologies, in the Platform and/or in our communications with you, to enable us to evaluate Platform usage information about visitors to our Platform, target campaigns, upgrade visitor information, and know whether you have visited a Platform page or received a message. A clear GIF is typically a one-pixel transparent image (although it can be a visible image as well), located on a Platform page or in an email or other type of message, which is retrieved from a remote site on the Internet thus enabling the verification of an individual's viewing or receipt of a Platform page or message. A clear GIF may enable us to relate your viewing or receipt of a Platform page or message to other information about you, including your personal information.
Our server automatically collects data about your server's Internet address when you visit us. This information, known as an Internet Protocol address, or IP Address, is a number that's automatically assigned to your computer by your Internet service provider whenever you're on the Internet. When you request pages from our Platform, our servers may log your IP Address and sometimes your domain name. Your IP Address is used to help identify you and to gather demographic information about our Users as a whole. Our server may also record the referring page that linked you to us (e.g., another website or a search engine); the pages you visit on our Platform; the website or mobile application you visit after our Platform; the ads you see and/or click on; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Platform or a referral site; and other web usage activity and data logged by our web servers. We use this information for internal system administration, to help diagnose problems with our server, to administer our Platform, and to customise your User experience. Such information may also be used to gather demographic information, such as country of origin and Internet Service Provider. We may link this information with your personal information.
Any or all of these activities with regard to Platform usage information may be performed on our behalf by our services providers, including, for example, our analytics vendor(s) and our email management partner(s).
We and our Users do not tolerate spam. Make sure to set your Anangel communication preferences so we communicate to you as you prefer. You are not licensed to add other Users to your mailing list (email or physical mail) without their express consent. To report Anangel-related spam or spoof emails to Anangel, please forward the email to
You may not use our communication tools to send spam or otherwise send content that would violate our Terms and Conditions. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks, and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools. If you send an email to an email address that is not registered in our community (via Refer-a-Friend or other tools), we do not permanently store that email or use that email address for any marketing purpose. We do not rent or sell these email addresses.
With identity theft a continuing problem, it has become increasingly common for unauthorised individuals to send email messages to consumers, purporting to represent a legitimate company such as a bank or on-line merchant, requesting that the consumer provide personal, often sensitive information. Sometimes, the domain name of the email address from which the email appears to have been sent, and the domain name of the website requesting such information, appears to be the domain name of a legitimate, trusted company. In reality, such sensitive information is received by an unauthorised individual to be used for purposes of identity theft. This illegal activity has come to be known as “phishing.”
We will never request your password or social security number via email. If you receive an email or other correspondence requesting that you provide any sensitive information (including your Platform password or credit card information) via email or to a website that does not seem to be affiliated with our Platform, or that otherwise seems suspicious to you, please do not provide such information, and report such request to us using the email email@example.com.
Your password is the key to your Anangel Account. Use unique numbers, letters, and special characters, and do not disclose your Anangel password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your Anangel Account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Anangel and change your password.
You can see, review, and change most of your personal information by signing on to Anangel. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request, we will close your Anangel Account and remove your personal information from view as soon as reasonably possible, based on your Anangel Account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and take other actions otherwise permitted by law.
We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your Anangel Account profile settings. We retain information as long as it is necessary and relevant for our operations or for as long as is expressly agreed between you and us. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms and Conditions and take other actions permitted by law.
Although we try our best to protect the security and integrity of your personal information against both unauthorised physical and electronic access, we cannot guarantee that information during transmission through the Internet or any computer network is entirely safe from unauthorised intrusion, access or manipulation. We will make your sensitive information available to our employees and agents on a need-to-know basis. Nonetheless, we will have no liability for disclosure of information to anyone due to errors or unauthorised acts of third parties during or after transmission. In any event, where we believe personal data has been compromised, we will notify you of this.
Please note that it is important for you to protect against unauthorised access to your password and your computer. You agree to
It is your sole responsibility to control the dissemination and use of your password, control access to and use of your Anangel Account, and notify us when you desire to cancel your Anangel Account on our Platform. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.
You have a legal right to request and obtain a copy of the information we hold about you. This includes information on how this will be used and to ensure this information is accurate. You may review and edit the personal information that is stored in your Anangel Account on our Platform. You may send us new or updated information at any time. Considering the foregoing, we will endeavour to respond to your request to access, update or delete your information as soon as practicable. Before we are able to provide you with any information, correct any inaccuracies or delete any information, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. In addition, you have the right to request access to the personal information that we hold about you at any time.
Thank you for visiting our Frequently Asked Questions. If you cannot find what you are looking for, please contact us.
anAngel is an interactive, socially engaging and gamified tool for simplifying and amplifying positive impact. It is a central repository of information of social and environmental initiatives that unites givers, doers, volunteers, social enterprises and NGOs. It is a powerful campaign management tool. It aims to encourage the community to co-create a better world through contribution to the sustainable development goals.
In 2015, the United Nations (UN) General Assembly, set 17 goals to be achieved by 2030. The Sustainable Development Goals (SDGs) are a collection of 17 global goals designed to be a blueprint to achieve a better and more sustainable future for all.
Any organisation may use anAngel; from corporates, to NGOs, social enterprises, suppliers or service providers.
In the first phase of the project, the platform will be accessible only in Mauritius. But keep in tune for further developments!
Yes, the platform is open for anyone who is residing in Mauritius- whether they are from.
Profile verification is a crucial step for us to ensure we attend to our duties of due diligence before on-boarding users.
For our reference in the verification of your profile, we will need the assurance of someone who can vouch for you. You just need to provide us with details of this person—kind of how you include referees to a CV!
Yes, you may use and explore the platform but the functionalities will be severely limited. You will be able to enjoy the full benefits of the platform only after your profile is verified—so make sure you fill in your details conscientiously!
A task left uncompleted or unattended may result in loss of points and demotion on the leaderboard.
As many as you want, as long as the timing for your tasks do not clash with one another.
Yes you may do so, but you will lose task points as a result.
Yes you may. There is a share button available on any particular campaign page. You can share to Facebook, twitter, LinkedIn, Instagram, and WhatsApp.
Yes, upon request, you may be issued a certification of participation.
Any user which has registered on anAngel as an “Organisation” can start a campaign. Users registered as “individuals” cannot start a campaign.
The campaigner survey form has been designed for those campaigners who wish to benefit from our impact assessment and reporting services. The form follows the Theory of Change framework used by impact assessment experts worldwide.
No. The campaigner will be offered an option to “Skip” the form if they do not wish to partake in impact assessment; or if they will need our assistance in filling in the form at a later stage.
Foreseeable effects mean any effects- measurable or not- which you can expect to happen, as a result of your campaign. These will guide us to understand the general goals that you are expecting campaign to achieve.
Short term measurable effects refer to specific quantifiable metrics which you should be able to observe in the immediate term, as a result of your campaign. For example: the number of beneficiaries who are directly impacted.
Medium term measurable effects refer to specific quantifiable metrics which you should be able to observe within the span of a couple months after of your campaign. For example: the indirect effects of a campaign, which have trickled down to society as a whole within the medium term.
Long term measurable effects refer to specific quantifiable metrics which you would observe after a year or a couple years, as a result of your campaign. These effects are structural in nature and would signify a change in the system. For example: changing mindsets and habit patterns.
You will receive a notification saying evidence has been approved and you will receive the reward points.
If your evidence has not been approved, you will not be able to submit further evidence as this will add a layer of complexity for our validators. It is thus crucial that you fill in your evidence submission form very carefully!
You can earn anAs upon successful completion of tasks in campaigns that are giving out such points.
Yes you may buy anAs from the platform to use in the Shop.
Yes, there is a payment processing fee upon the purchase of anAs. The service fee stands at 5% and covers Payment gateways charges as well as a small administrative costs.
You can earn kmAs by:
No, you cannot buy kmAs. They can only be earned through good actions.
No kmAs or anAs cannot be converted to money. They can be redeemed for products, services, vouchers and discounts from our partners.
You may check your balance for kmAs and anAs in the “Wallet” section on the dashboard.
As a user you can make donations on the anAngel platform. You can donate your anAs to your friends, to organisations, to campaigns, or to specific SDG causes.
No, you cannot donate kmAs.
No. There is no service fee on the transfer of anAs between the different types of users.
Yes, you can track all your donations through our wallet.
All transactions are accounted for. And all our accounts are audited. Furthermore, all transactions can be checked in respective wallets.
Users and organisations that register as Supplier in their profile can offer products, services or vouchers on the Shop.
Yes. Users who have accumulated kmAs or anAs can redeem products or services from the Shop. Those who do not have anAs may purchase them before redeeming the goods and services of their choice from the Shop.
Yes, there are service charges/ handling fees on the redemption of anAs of items from the shop. These handling fees stand at 3%.