FAQ

Thank you for visiting our Frequently Asked Questions. If you cannot find what you are looking for, please contact us.

• anAngel
  • 1. What is anAngel web application?

    anAngel is an interactive, socially engaging and gamified tool for simplifying and amplifying positive impact. It is a central repository of information of social and environmental initiatives that unites givers, doers, volunteers, social enterprises and NGOs. It is a powerful campaign management tool. It aims to encourage the community to co-create a better world through contribution to the sustainable development goals.

  • 2. What are the sustainable development goals?

    In 2015, the United Nations (UN) General Assembly, set 17 goals to be achieved by 2030. The Sustainable Development Goals (SDGs) are a collection of 17 global goals designed to be a blueprint to achieve a better and more sustainable future for all.

  • 3. How does the anAngel application work for individuals?
    • (a) Good do-ers can use anAngel to participate in campaigns, earn points, compete with other users on the Leaderboard, make donations to good causes and redeem points in the Shop section.
    • (b) anAngel is also a social media platform which enables individuals to expand their network, communicate with friends and see what is going on in the community.
  • 4. How does the anAngel platform work for organisations?
    • (a) Organisations can register and create campaigns on anAngel, with options for private and public campaigns, as well as use the crowdfunding option.
    • (b) Organisations can also use anAngel as a networking platform to improve communication with the volunteers and other stakeholders.
  • 5. What are the types of organisations that can use anAngel?

    Any organisation may use anAngel; from corporates, to NGOs, social enterprises, suppliers or service providers.

  • 6. Is the platform accessible anywhere or only in Mauritius?

    In the first phase of the project, the platform will be accessible only in Mauritius. But keep in tune for further developments!

  • 7. I am not a Citizen of Mauritius but I live in Mauritius. I am eligible to use this platform?

    Yes, the platform is open for anyone who is residing in Mauritius- whether they are from.

• Profile
  • 8. How do I set up an individual profile?
    • (a) Click on “Log in” & then “Register”
    • (b) Fill in all the required fields on the page
    • (c) Choose 3 primary SDGs you want to support & you should be good to Join the Movement!
  • 9. Can I change the SDGs I have chosen upon Registration?
    • (a) Yes. SDGs can be changed once a task has been successfully completed.
    • (b) SDGs can also be changed after every 3 months
  • 10. What is profile verification?

    Profile verification is a crucial step for us to ensure we attend to our duties of due diligence before on-boarding users.

  • 11. How do I get my profile verified?
    • (a) Go to “Profile”
    • (b) Fill in all required fields
    • (c) Attach all required documents
    • (d) Click on submit once you have carefully inputted all correct details. Please do not forget to fill in the “More options” tab.
  • 12. What does the referee section in the profile form refer to?

    For our reference in the verification of your profile, we will need the assurance of someone who can vouch for you. You just need to provide us with details of this person—kind of how you include referees to a CV!

  • 13. Can I use the platform if I don’t have a verified profile?

    Yes, you may use and explore the platform but the functionalities will be severely limited. You will be able to enjoy the full benefits of the platform only after your profile is verified—so make sure you fill in your details conscientiously!

  • 14. How long does the profile verification process last?

    Maximum of 1 day. If there is any issue, please drop us a mail – iam@anangel.io or please use the contact form

• Tasks
  • 15. How do I select tasks & participate in campaigns?
    • (1) Go to “Active Campaigns”
    • (2) Click on "More details” on the campaign you want to participate in
      • a) Either click on “I’m in”
      • b) OR, should you wish to view more information on the campaign, click on “View details” after which you will click on “Join”
  • 16. Upon completion of a task, how do I submit same?
    • (i) Upon completion of a task, click on submit button next to the task description under ‘Task in Progress’ section.
    • (ii) Write a brief description of task undertaken.
    • (iii) Browse media: pictures or videos (less than 4MB in size) & select up to 4 pieces of evidence.
    • (iv) Click on the submit button to send evidence for validation.
  • 17. What will happen if I leave a task uncompleted or unattended?

    A task left uncompleted or unattended may result in loss of points and demotion on the leaderboard.

  • 18. How many tasks can I tackle in one day?

    As many as you want, as long as the timing for your tasks do not clash with one another.

  • 19. Can I opt out from participating in a campaign I previously joined?

    Yes you may do so, but you will lose task points as a result.

  • 20. Can I share my participation in campaigns on social media?

    Yes you may. There is a share button available on any particular campaign page. You can share to Facebook, twitter, LinkedIn, Instagram, and WhatsApp.

  • 21. Am I eligible for a certificate of participation after completion of a task?

    Yes, upon request, you may be issued a certification of participation.

• Campaigns
  • 22. Who can start a campaign?

    Any user which has registered on anAngel as an “Organisation” can start a campaign. Users registered as “individuals” cannot start a campaign.

  • 23. How do I start a campaign?
    • (i) Go to “Campaigns”
    • (ii) Click on “ Start a campaign” & fill in all fields on the page
    • (iii) Click on “Create” & your campaign should be good to go!
• Campaigner Survey form
  • 24. What is the campaigner survey form?

    The campaigner survey form has been designed for those campaigners who wish to benefit from our impact assessment and reporting services. The form follows the Theory of Change framework used by impact assessment experts worldwide.

  • 25. Does the campaigner have to fill in this form?

    No. The campaigner will be offered an option to “Skip” the form if they do not wish to partake in impact assessment; or if they will need our assistance in filling in the form at a later stage.

  • 26. In the form, what does “foreseeable effects” mean?

    Foreseeable effects mean any effects- measurable or not- which you can expect to happen, as a result of your campaign. These will guide us to understand the general goals that you are expecting campaign to achieve.

  • 27. In the form, what does “short term measurable effects” mean?

    Short term measurable effects refer to specific quantifiable metrics which you should be able to observe in the immediate term, as a result of your campaign. For example: the number of beneficiaries who are directly impacted.

  • 28. In the form, what does “medium term measurable effects” mean?

    Medium term measurable effects refer to specific quantifiable metrics which you should be able to observe within the span of a couple months after of your campaign. For example: the indirect effects of a campaign, which have trickled down to society as a whole within the medium term.

  • 29. In the form, what does “long term measurable effects” mean?

    Long term measurable effects refer to specific quantifiable metrics which you would observe after a year or a couple years, as a result of your campaign. These effects are structural in nature and would signify a change in the system. For example: changing mindsets and habit patterns.

• Evidence
  • 30. How does anAngel verify authenticity of evidence submitted?
    • (a) To verify authenticity of evidence, we encourage users to share a before and after photos or videos.
    • (b) We also capture the user location and QR codes.
    • (c) An internally appointed validator will act as auditor to verify the authenticity of evidence submitted.
    • (d) Actions will also be taken for submission of false evidence!! Please consult our values.
  • 31. What kind of evidence can I submit?
    • (a) Location plus Pictures demonstrating task undertaken
    • (b) Videos showing successful completion of tasks
    • (c) Some campaigns have survey forms. Kindly complete the survey form.
  • 32. How will I know evidence provided has been approved?

    You will receive a notification saying evidence has been approved and you will receive the reward points.

  • 33. How long does it take for evidence to be verified?

    Maximum of 1 day. If there is any issue, please drop us a mail – iam@anangel.io or please use the contact form

  • 34. If the evidence has not been approved, will I be notified and can I then submit further evidence?

    If your evidence has not been approved, you will not be able to submit further evidence as this will add a layer of complexity for our validators. It is thus crucial that you fill in your evidence submission form very carefully!

• Rewards/ Points
  • 35. What is an anA?
    • (a) anA is one denomination for rewards points
    • (b) These reward points can be used in the Shop & are backed by money (Rs 1= 1 anA) !
    • (c) anAs can also be gifted or donated to charity, causes, friends or any users.
  • 36. How can I earn anAs?

    You can earn anAs upon successful completion of tasks in campaigns that are giving out such points.

  • 37. Can I buy anAs separately to use in the Shop?

    Yes you may buy anAs from the platform to use in the Shop.

  • 38. How do I buy anAs?
    • (a) Go to “My Wallet”
    • (b) Click on “Add fund”
    • (c) Select the amount of your purchase
    • (d) Click on either “Buy with My.T Money” or “Buy with Paypal”
  • 39. Is there a service fee attached with the purchase of anAs? If so, how much is it?

    Yes, there is a payment processing fee upon the purchase of anAs. The service fee stands at 5% and covers Payment gateways charges as well as a small administrative costs.

  • 40. What is a kmA?
    • (a) kmA is another denomination of the reward points
    • (b) These are the points that go towards the positioning of users on the Leaderboard found on the Dashboard.
    • (c) These points may also be used to redeem some types of products and services from the shop— in other words, those goods and services which are quoted in kmAs.
  • 41. How can I earn kmAs?

    You can earn kmAs by:

    • (a) Registering on the platform,
    • (b) Logging onto to the website,
    • (c) Logging onto the website for consecutive days,
    • (d) Completing tasks,
    • (e) Donating to SDGs, Organisations or Campaigns
    • (e) Sharing posts around anAngel on social media platforms, etc.
  • 42. Can I buy kmAs like I can buy anAs?

    No, you cannot buy kmAs. They can only be earned through good actions.

  • 43. Can the kmAs or anAs be changed into money?

    No kmAs or anAs cannot be converted to money. They can be redeemed for products, services, vouchers and discounts from our partners.

  • 44. How can I check my kmA and anA balance?

    You may check your balance for kmAs and anAs in the “Wallet” section on the dashboard.

  • 45. How does the leaderboard work?
    • (a) The leaderboard is a dynamic board showing which users have collected the highest amount of kmAs. These points have been allocated upon successful completion of tasks.
    • (b) The leaderboard shows who have the maximum of points among all users on the platform and also shows who gathered the highest amount of points among your friends
  • 46. What is the difference between my kmA points on the leaderboard, and my kmA points in my wallet?
    • (a) The kmA points on the leaderboard only change as you perform actions or tasks but remain unaffected by redeems.
    • (b) The kmA points in your wallet are in essence the same points you have on your leaderboard minus kmAs redeemed for the goods and services
• Donations
  • 47. What can be donated?

    As a user you can make donations on the anAngel platform. You can donate your anAs to your friends, to organisations, to campaigns, or to specific SDG causes.

  • 48. Can I also donate kmAs?

    No, you cannot donate kmAs.

  • 49. How can I donate on anAngel?
    • (a) Go to the tab ‘Donate’
    • (b) Choose the category you want to donate to, that is: a friend, an organization, a campaign or an SDG.
    • (c) After you make your pick, fill in the details in the fields provided and state the amount of points you wish to donate.
    • (d) Finally, upon completion of the above, click “Send Gift”
  • 50. Is there a service fee upon transfer of anAs to other individuals, organisations, campaigns or SDGs?

    No. There is no service fee on the transfer of anAs between the different types of users.

  • 51. Can I track my donations?

    Yes, you can track all your donations through our wallet.

  • 52. How can I ensure that the donations will go to the beneficiaries?

    All transactions are accounted for. And all our accounts are audited. Furthermore, all transactions can be checked in respective wallets.

• Shop
  • 53. Who can offer products, services or vouchers on the Shop?

    Users and organisations that register as Supplier in their profile can offer products, services or vouchers on the Shop.

  • 54. Is everyone eligible to redeem items from the Shop?

    Yes. Users who have accumulated kmAs or anAs can redeem products or services from the Shop. Those who do not have anAs may purchase them before redeeming the goods and services of their choice from the Shop.

  • 55. Why are some products and services quoted in kmAs while others are quoted in anAs?
    • (a) Products and services quoted in kmAs are those that have been donated to anAngel, and which we want to offer to volunteers who have performed good actions and accumulated their kmA points.
    • (b) Some products and services on the other hand are also quoted in anAs because they have only been donated to the platform against anA reward points.
  • 56. Are there service charges upon the redemption of items from the Shop?

    Yes, there are service charges/ handling fees on the redemption of anAs of items from the shop. These handling fees stand at 3%.

• Error messages
  • 57. What should I do if I get an Error message when using anAngel?
    • (a) We are terribly sorry that this has happened.
    • (b) Usually, these errors may arise due to an overloaded server or high traffic on the website or some technical bugs. Please be patient with us as we are in a testing phase.
    • (c) If you are receiving an error message, please contact the anAngel team on iam@anangel.io or please use the contact us form. We shall really appreciate your feedback. Please state the error message number and how did it occur. Thank you!
    • (d) Please try refresh the page - Ctrl+R or Command+R
  • 58. Why do I see the message “These credentials do not match our records” when trying to log on to anAngel?
    • (a) Usually such a message will appear if you have inputted the wrong email address or password.
    • (b) If you have forgotten your password, please click on “Forgot your password?” and enter your email address to get a password reset link.